98pak Privacy Policy
At 98pak, your personal data belongs to you. This Privacy Policy explains exactly what information we collect from Pakistani players, why we collect it, how it is used, and the rights you hold over your own data — written in plain, honest English.
Our Privacy Commitment
Six foundational principles that guide how 98pak handles every piece of data you share with us.
Lawful Processing Only
Every piece of data 98pak collects is processed on a clearly defined legal basis — consent, contractual necessity, legal obligation, or legitimate interest. We do not process data arbitrarily.
Data Minimisation
98pak collects only the information that is strictly necessary to operate your account, process your PKR transactions, and comply with applicable anti-fraud and identity verification requirements.
Secure Storage
All personal data is stored using industry-standard encryption. Payment data including JazzCash and EasyPaisa transaction references is handled via tokenised systems with no raw card or account details retained.
Your Rights Are Respected
You have the right to access, correct, export, restrict, and delete your personal data held by 98pak. All rights requests are processed within 30 days of receipt and at no charge to you.
No Selling of Data
98pak does not sell, rent, or commercially trade your personal data to third-party marketing companies or data brokers. Your information is used exclusively to operate and improve your 98pak experience.
Full Transparency
This Privacy Policy is written to be genuinely readable — not buried in legal jargon. You should be able to clearly understand exactly what happens to your data at every stage of your 98pak journey.
Table of Contents
1 Introduction
98pak operates the online gaming platform accessible at https://98pak.club, offering sports betting, live casino, slot games, Kalaka Bingo, and Monster Plinko to registered users. This Privacy Policy describes how 98pak collects, processes, stores, and protects the personal data of all individuals who interact with the Platform — including registered account holders, visitors browsing without an account, and individuals who contact our support team.
By registering an account on 98pak or by continuing to use the Platform after this Policy has been brought to your attention, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
98pak is committed to complying with applicable international data protection frameworks. We process personal data in a manner that is fair, transparent, and proportionate to the purposes for which it was collected.
For Pakistani Users: 98pak is specifically designed for the Pakistani market. We handle PKR transactions, accept JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payments, and store CNIC-based identity documents as part of our KYC process. All of these data types are handled with the same rigorous protections described in this Policy.
2 Data We Collect
2.1 Registration Data
When you create a 98pak account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or wherever you are based), email address, and mobile number.
2.2 Identity Verification (KYC) Data
To comply with our obligations under international anti-money laundering standards and to prevent underage gambling, 98pak requires identity verification before processing withdrawal requests. KYC data collected includes copies of government-issued identification (CNIC, passport), proof of residential address, and evidence of the payment method used to fund your account.
2.3 Financial & Transaction Data
We record all financial transactions conducted through your 98pak account. This includes deposit amounts, withdrawal requests, payment method references (JazzCash wallet identifiers, EasyPaisa mobile numbers, bank account references via Raast or 1LINK), PKR wallet balances, bonus credits, and wagering history. Raw card numbers or full bank account details are never stored by 98pak directly — these are handled by our payment processing partners using tokenised systems.
2.4 Gaming Activity Data
98pak logs all gaming activity associated with your account, including game sessions played, bet amounts placed, game outcomes, cricket betting markets accessed, PSL match wagers, and session timestamps. This data is used to administer your account, settle disputes, and detect unusual patterns that may indicate problem gambling or fraudulent activity.
2.5 Technical & Device Data
When you access the Platform, our systems automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. We also assign a device fingerprint to help us detect and prevent multi-account registrations and suspicious access patterns.
2.6 Communications Data
If you contact 98pak via live chat, email, or any other support channel, we retain records of those communications. This includes the content of your messages, timestamps, and any attachments you provide. These records are used to resolve your queries, train our support team, and maintain an audit trail of customer interactions.
| Data Category | Examples | Legal Basis |
|---|---|---|
| Registration Data | Name, DOB, address, email, mobile | Contractual necessity |
| KYC Documents | CNIC, passport, address proof | Legal obligation |
| Financial Data | PKR transactions, JazzCash references | Contractual necessity |
| Gaming Activity | Bets placed, game sessions, PSL wagers | Contractual necessity / legitimate interest |
| Technical Data | IP address, device fingerprint, browser | Legitimate interest (fraud prevention) |
| Communications | Live chat logs, support emails | Legitimate interest (service quality) |
| Marketing Preferences | Email opt-in status, promotion history | Consent |
3 How We Use Your Data
98pak uses the personal data we collect for the following specific purposes:
- Account Management: To create, operate, and maintain your 98pak account, including processing your PKR deposits and withdrawals, crediting winnings, and managing bonus allocations.
- Identity Verification: To verify your age and identity as part of our KYC process, ensuring the Platform is used only by eligible adults aged 21 and above.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-account registrations, money laundering, payment chargebacks, and any other conduct that violates our Terms and Conditions.
- Legal Compliance: To comply with applicable anti-money laundering (AML) regulations, international gaming licence obligations, and any lawful requests from competent authorities.
- Customer Support: To respond to your queries, resolve disputes, process complaints, and provide the 24/7 live chat and email support services available to all 98pak users.
- Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, enforce self-exclusion elections, and administer responsible gaming tools including deposit limits and cooling-off periods.
- Service Improvement: To analyse aggregated usage data to improve the Platform's features, game selection, payment processing speed, and overall user experience for Pakistani players.
- Marketing Communications: Where you have provided explicit consent, to send you promotional emails, bonus notifications, and updates about new games or cricket betting markets. You may withdraw consent at any time through your account settings.
4 Sharing Your Data
4.1 Who We Share Data With
98pak does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
- Payment Processors: Transaction data is shared with our payment processing partners — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and GrabPay — solely to process deposits and withdrawals. These partners operate under their own privacy policies and applicable financial regulations.
- Identity Verification Providers: KYC documents and identity data may be shared with third-party identity verification services engaged by 98pak to validate documents and confirm the authenticity of CNIC and passport submissions.
- Fraud Prevention Services: Technical data including IP addresses and device fingerprints may be shared with fraud detection platforms to identify and block suspicious activity across the Platform.
- Legal & Regulatory Authorities: 98pak will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal order, warrant, or regulatory direction. We will notify you of any such disclosure where permitted by law.
- Licensing Authority: Our international gaming licensing authority may require access to certain account and transaction records as part of routine regulatory oversight. Data shared in this context is limited to what is required for licence compliance.
4.2 International Data Transfers
As an internationally licensed platform, some of your personal data may be processed in or transferred to jurisdictions outside Pakistan. Where such transfers occur, 98pak ensures that appropriate safeguards are in place to protect your data to a standard equivalent to international data protection best practices.
5 Data Retention
98pak retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. The general retention periods applicable to each category of data are as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / legal obligation |
| KYC identity documents | 5 years from date of last transaction | Regulatory requirement |
| Financial transaction records | 7 years from transaction date | Financial compliance |
| Gaming activity logs | Duration of account + 3 years | Dispute resolution / legitimate interest |
| Support communications | 3 years from last interaction | Legitimate interest |
| Marketing preferences | Until consent withdrawn + 1 year | Consent |
When the applicable retention period expires, your personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised and aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
6 Data Security
98pak implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS (Transport Layer Security) encryption for all data transmitted between your device and the 98pak Platform.
- AES-256 encryption for personal data stored at rest within our secure data infrastructure.
- Tokenisation of all payment method references — raw JazzCash, EasyPaisa, or bank account details are never stored in our systems directly.
- Strict internal access controls ensuring that personal data is accessible only to 98pak staff members with a legitimate operational need.
- Regular internal security audits and penetration testing of the Platform's infrastructure.
- Two-factor authentication (2FA) available on your 98pak account to protect against unauthorised access.
Despite these measures, no system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights, 98pak will notify affected users in accordance with our obligations under applicable data protection standards, without undue delay.
Your Responsibility: You play an important role in keeping your account secure. Never share your 98pak password or one-time passcode with anyone. If you believe your account has been accessed without authorisation, contact our support team immediately via live chat.
7 Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device when you visit the 98pak Platform. They allow the Platform to recognise your device, remember your preferences, maintain your login session, and collect analytical data about how the Platform is used. 98pak uses both first-party cookies (set by 98pak directly) and certain functional third-party cookies.
7.2 Types of Cookies We Use
- Strictly Necessary Cookies: Required for core Platform functionality including maintaining your login session, processing transactions, and applying your responsible gaming settings. These cannot be disabled without breaking the Platform.
- Analytical Cookies: Used to collect aggregated, anonymous information about how users navigate the Platform — which pages are visited most, where users drop off, and which games are most popular. This data helps 98pak improve the platform experience for Pakistani players.
- Functional Cookies: Remember your preferences such as language settings, preferred payment method display, and notification preferences so you do not need to re-enter them on each visit.
- Security Cookies: Support our fraud detection systems by maintaining a device fingerprint that helps identify unusual access patterns or multi-account registrations.
7.3 Managing Cookies
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair the functionality of the 98pak Platform and may prevent you from logging in or completing transactions. Analytical and functional cookies can be disabled without affecting core account access.
8 Your Rights
As a 98pak user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or the support email displayed on this site:
All rights requests will be acknowledged within 5 business days and fully responded to within 30 calendar days of receipt. 98pak does not charge any fee for processing rights requests made in good faith. Requests that are manifestly unfounded or excessive may be refused with written reasons provided.
9 Minors & Age Policy
Strict 21+ Age Requirement. The 98pak Platform is exclusively intended for adults aged 21 years and above. We take the protection of minors extremely seriously and implement active measures to prevent underage access.
98pak does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that a user has provided false age information during registration and is in fact under 21, the following actions will be taken immediately:
- The account will be permanently closed without the possibility of reinstatement.
- All deposited funds will be returned to the verified payment method of the account holder's parent or legal guardian.
- All personal data associated with the underage account will be securely deleted, except where retention is required by law for AML or fraud investigation purposes.
- The incident will be reported to our licensing authority as required under responsible gaming obligations.
If you are a parent or guardian and believe your child may have registered on the 98pak Platform, please contact our support team immediately via live chat. We will prioritise all such reports and act without delay.
10 Policy Updates
98pak reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. When material changes are made to this Policy, we will notify registered users via the email address associated with their account and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The version date displayed at the top of this document indicates when this Policy was last substantively revised. We encourage you to review this Privacy Policy periodically. Your continued use of the 98pak Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.
Where any update requires your fresh consent — for example, a new or materially different use of your personal data — we will seek that consent explicitly before proceeding. You will never be deemed to have consented to a new processing purpose simply by continuing to use the Platform.
11 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how 98pak handles your personal data, please get in touch with us through one of the following channels:
- Live Chat: Available 24/7 directly through the chat widget on the 98pak Platform. This is the fastest way to reach our support team, including our Urdu-speaking agents.
- Email: [email protected] — Please include "Privacy Request" in your subject line so your message is routed to the correct team.
98pak is committed to resolving all privacy-related queries promptly and thoroughly. If you are not satisfied with our response, you may have the right to escalate your complaint to the data protection supervisory authority relevant to your jurisdiction or to the dispute resolution body designated by our licensing authority.
Your Data Is Safe at 98pak
Now that you know exactly how we protect your privacy, log in to your account and enjoy Pakistan's best gaming platform — cricket betting, live casino, slots, bingo, and plinko, all in PKR.