Responsible Gaming

Play Smart, Play Responsibly

At 98pak, we believe gaming should be a source of fun and entertainment — not stress or financial hardship. Our Responsible Gaming programme gives every Pakistani player the tools, knowledge, and support to stay in control of their gaming habits at all times.

21+ Only
Pakistan & International
24/7 Support Available
Internationally Licensed

Strict 21+ Age Requirement — No Exceptions

The 98pak platform is exclusively for adults aged 21 and above. We enforce age verification at registration and conduct ongoing KYC checks to ensure full compliance. Underage gambling is illegal, harmful, and will not be tolerated on this platform under any circumstances.

Our Commitment to You

Six core pillars that define how 98pak approaches responsible gaming for every player across Pakistan.

Player Safety First

Every feature, limit, and policy at 98pak is designed with your wellbeing as the top priority. Fun and safety are not opposing goals — at 98pak, they go hand in hand, whether you're betting on PSL matches in Lahore or spinning slots in Karachi.

Empowering Player Control

We give you direct access to deposit limits, session time reminders, reality checks, and full self-exclusion — all controllable from your account dashboard. You decide how you play; we just make sure you always have the power to set your own boundaries.

Transparent Odds & Outcomes

98pak publishes the return-to-player (RTP) percentages for all slot games and casino titles. Cricket betting odds are generated fairly and updated in real time. There are no hidden margins or misleading payout claims — just honest gaming.

Self-Exclusion Options

If you feel your gaming is becoming a problem, 98pak's self-exclusion tool lets you block access to your account for a defined period — from 24 hours to permanent closure. Self-exclusion requests are processed immediately, with no cooling-off period required before activation.

Trained Support Team

Our 24/7 support agents — including Urdu-speaking staff — are specifically trained to recognise and respond to responsible gaming concerns. Whether you are in Islamabad, Faisalabad, or anywhere else in Pakistan, help is always just a live chat message away.

Licensed & Accountable

98pak operates under an international gaming licence that mandates responsible gaming standards. Our licensing authority provides an independent responsible gaming framework and player dispute resolution service, giving you an additional layer of protection.

Your Control Tools

Practical tools built into your 98pak account to help you manage your gaming activity every step of the way.

Deposit Limits

Set a daily, weekly, or monthly cap on how much PKR you can deposit into your 98pak account. Limits take effect immediately when reduced and can only be increased after a 48-hour cooling-off period — so you are always protected against impulsive top-ups.

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Loss Limits

Define the maximum amount you are comfortable losing within a set period. Once your loss limit is reached, 98pak will automatically suspend further gameplay until the limit period resets, protecting your bankroll and your peace of mind.

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Session Time Limits

Set a maximum session duration for each gaming visit. When your time limit is reached, you will receive a notification and be prompted to take a break. This is particularly useful for late-night gaming sessions that can sometimes stretch longer than intended.

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Reality Checks

Enable periodic on-screen reminders that show you exactly how long you have been playing and your net gaming result for the session. Reality checks are a gentle but effective nudge to assess whether you want to continue playing or take a break.

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Cool-Off Period

Take a short break from gaming without committing to full self-exclusion. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, your account is suspended, promotional communications are paused, and no deposits can be made.

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Self-Exclusion

The most comprehensive responsible gaming tool available. Self-exclusion permanently blocks access to your account for a minimum of 6 months, with options extending to permanent closure. This tool is irreversible during the chosen period — by design.

Immediate Effect

How to activate these tools: Log in to your 98pak account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to enable. All tools are self-service and take effect instantly. If you need assistance, our 24/7 live chat support is available to guide you through the process in English or Urdu.

How Self-Exclusion Works

If you feel you need a longer break or want to stop gambling entirely, self-exclusion is a powerful and immediate option.

1
Log In to Your Account

Visit the 98pak platform and log in to your registered account. If you are unable to log in due to the urgency of your situation, contact our live chat support team directly — they can initiate the process on your behalf within minutes, no questions asked.

2
Navigate to Responsible Gaming Settings

Go to Account Settings and select the Responsible Gaming tab. You will find the Self-Exclusion option clearly labelled. The interface is straightforward — no complex menus or lengthy forms to navigate before reaching the option you need.

3
Choose Your Exclusion Period

Select from the available exclusion durations: 6 months, 1 year, 3 years, or permanent closure. We recommend choosing permanent if you are experiencing serious gambling-related harm — a longer period is always better than a shorter one when your wellbeing is at stake.

4
Confirm Your Request

Review the terms of your self-exclusion election and confirm your request. Your account will be suspended immediately — within seconds of confirmation. All pending withdrawal requests will be processed to your registered payment method (JazzCash, EasyPaisa, or bank account) within 5 business days.

5
Marketing Communications Stopped

As soon as self-exclusion is activated, 98pak will immediately suppress all marketing communications to you — including promotional emails, bonus notifications, and SMS messages. You will not receive any inducements to return to gaming during your exclusion period.

6
Seek Additional Support

Self-exclusion from 98pak is an important step, but for lasting recovery from problem gambling we strongly encourage you to also seek support from a qualified counselling service. Our support team can refer you to internationally recognised responsible gaming resources that offer free, confidential advice.

Important: Self-exclusion on 98pak cannot be reversed during the chosen period. If you attempt to open a new account during your self-exclusion period, any funds deposited will be returned and the account will be closed immediately. 98pak takes self-exclusion commitments very seriously.

Warning Signs of Problem Gambling

Recognising these signs early — in yourself or someone close to you — is the first and most important step toward getting help.

  • Spending more money on gambling than you originally planned or can afford
  • Feeling restless, anxious, or irritable when you try to stop or cut back
  • Chasing losses — continuing to play in an attempt to win back money you have lost
  • Lying to family members or friends in Lahore, Karachi, or elsewhere about how much you gamble
  • Gambling to escape problems, stress, depression, or feelings of helplessness
  • Borrowing money or selling belongings to fund gambling activity
  • Missing work, studies, or family responsibilities because of time spent gambling
  • Thinking about gambling constantly — planning the next session or replaying past bets
  • Needing to gamble with larger and larger amounts to feel the same level of excitement
  • Feeling guilty or ashamed after gambling but being unable to stop
  • Gambling with money set aside for rent, groceries, or utility bills
  • Relationships with family members or colleagues suffering because of your gambling

If any of these signs sound familiar, please act now. Reach out to our support team via live chat — our agents are trained, non-judgemental, and available 24/7. Asking for help is a sign of strength, not weakness. You do not have to face this alone.

Quick Self-Check

Honestly reflecting on these questions can help you assess whether your current gaming habits are healthy.

1
Have you ever gambled with money that was meant for essential expenses like rent, food, or utility bills?
2
Do you find yourself thinking about gambling when you are supposed to be focused on work, studies, or family time?
3
Have you ever tried to stop or reduce your gambling and found it difficult or impossible to do so?
4
Do you feel a strong urge to continue playing after losing in order to win your money back?
5
Have people close to you — family in Lahore, friends in Islamabad — expressed concern about your gambling behaviour?
6
Do you feel anxious, low, or irritable when you are not gambling or when you are prevented from playing?
7
Have you ever borrowed money or sold personal belongings specifically to fund your gambling activity?
8
Do you hide the amount of time or money you spend on gambling from the people around you?
How to interpret your answers: If you answered "yes" to one or more of these questions, your gambling habits may be causing harm. We strongly encourage you to use the responsible gaming tools in your 98pak account — particularly deposit limits, a cool-off period, or self-exclusion — and to consider speaking with a professional counsellor. Our 24/7 support team is here to help you take that first step.

Protecting Minors

Keeping underage individuals away from gambling is one of 98pak's most fundamental obligations — and one we take very seriously.

The 98pak platform is strictly for users who are aged 21 years and above. We enforce this requirement through mandatory age declaration at registration, CNIC-based identity verification before withdrawals are processed, and ongoing monitoring of account activity for indicators of underage access.

Parental Controls

If you share a device with family members — particularly children or teenagers — we strongly recommend using your device's built-in parental control settings or a third-party filtering application to restrict access to gambling websites. The following tools are widely used and effective:

  • Gamban — A device-level blocking software that prevents access to thousands of gambling websites and apps, available across all major platforms.
  • Net Nanny — A comprehensive parental control suite that allows parents to filter online content by category, including gambling.
  • Bark — A monitoring tool that alerts parents to concerning online behaviour without requiring invasive full access to a child's device.

If a Minor Has Accessed 98pak

If you believe a minor in your household has accessed or registered on the 98pak platform, please contact our support team immediately via live chat. We will treat your report as a priority, close the account without delay, return any deposited funds, and delete the associated personal data in accordance with our Privacy Policy. There will be no penalties or complications for reporting this — your concern is shared by us.

We also ask parents and guardians to keep 98pak account passwords and login details private and inaccessible to anyone under the age of 21 in their household. Never allow a minor to use your device while you are logged into the 98pak platform.

Underage Gambling is Illegal. Any user found to have provided false age information during registration will have their account permanently closed, all winnings forfeited, and deposited funds returned only to a verified adult account holder. 98pak will report confirmed cases of underage gambling to the relevant licensing authority.

Getting Help

You do not have to deal with problem gambling alone. These resources provide free, confidential support.

98pak Live Support

Our 24/7 live chat support team includes agents specifically trained in responsible gaming. If you are struggling with your gambling habits, reach out via the chat widget on this site. We can help you activate account limits, initiate self-exclusion, or simply listen without judgement. Urdu-speaking agents are available.

24/7 Available
International Responsible Gaming Resources

Our licensing authority maintains an independent responsible gaming framework that includes player protection standards, dispute resolution, and referral pathways to professional counselling services. Contact our support team for details on accessing these resources.

Confidential
Gamblers Anonymous

Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder. Meetings are available online and may be accessible to Pakistani users through global chapter networks.

Free & Confidential
Professional Counselling

Speaking with a qualified mental health professional who has experience in behavioural addictions can be enormously helpful. Counsellors can work with you to understand the underlying triggers for your gambling behaviour and develop strategies for lasting recovery. Ask our support team for a referral.

Recommended

Remember: Reaching out for help is the most important step you can take. Whether you contact 98pak support, a counselling service, or a trusted friend or family member in Karachi, Lahore, or Islamabad — talking about the problem is where recovery begins. You are not alone, and help is genuinely available.

Ready to Play — On Your Own Terms?

Set your limits, use our tools, and enjoy 98pak responsibly. Our platform is built to keep you in control every step of the way.

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